Privacy Policy

Mortgage Collective, LLC Effective Date: September 8, 2026

Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers' need and desire to preserve their privacy and confidentiality. Safeguarding our customers' privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers' nonpublic personal information. This Notice is provided consistent with the Gramm-Leach-Bliley Act and affirms our continued efforts to safeguard customer information.

Information We Collect

We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet. Examples include your name, address, telephone number, social security number, credit history, and other financial information.

  • Information about your transactions with us or others. Examples include payment histories, account balances, and account activity.

  • Information we receive from a consumer reporting agency. Examples include your credit score, credit reports, and other information relating to your creditworthiness.

  • Information from employers and others to verify information you have given to us. Examples include verifications of employment, income, or deposits.

  • Information from lenders regarding applications you make for credit. Examples include decisions on an application, conditions imposed on approvals, and disclosures of loan terms.

If You Contact Us Through the Site

You may contact us using the "contact" page with general questions about our site, services, and products, our business, or other matters. If you do so, we will typically collect Personal Information from you, such as your name, email, and phone number, as well as other information you may choose to provide in the contact form. The Personal Information you provide through our site will be used primarily to resolve your request or answer your inquiry, or to provide additional information related to that inquiry. We may also place you on our marketing list for information related to your inquiry or which we otherwise believe would be of interest to you, and we may otherwise use your information as described in this Notice.

Cookies, Web Beacons, and Other Tracking Technologies

Our site uses cookies, which are small, commonly-used files that are transferred to your computer by us or a third party when you allow your browser to accept cookies. We or our third-party service providers may also use web beacons, pixel tags, or other tracking technologies, typically small pieces of code placed on a web page to monitor behavior and collect data regarding the actions of our visitors online. These technologies may be used to track online traffic patterns, enhance your experience on our site, store information during your session, personalize the site based on your preferences, target advertising or content to you, and collect information about your visit for other marketing and business purposes. You can adjust your privacy preferences regarding cookies through your browser, though disabling cookies may impair your experience and disable certain site features.

Our site and servers may also collect information such as your IP address, the pages you visited, and content you viewed while on our site. This information cannot typically be used to identify you personally; however, if you have registered on the site, it may be possible to link this information to information that identifies you personally.

We do not currently respond to browser-based "Do Not Track" signals.

How We Use Information

We may use your Personal Information to:

  • Respond to inquiries or service requests and monitor such responses

  • Provide information about and market our products or services

  • Resolve problems

  • Manage the site and assess usage

  • Append or link your Personal Information to other information we hold about you, or obtain from third-party customer analytics providers

  • Enhance or personalize your experience using our site

  • Inform you of offers or new features that we believe may be of interest to you

  • Provide information or services you have requested

  • Process or maintain your subscription to a newsletter or mailing list

  • Facilitate various programs, promotions, or contests in which you participate

  • Target advertising or content, or for other advertising, promotional, or marketing purposes

  • Study the use and popularity of various areas of our site and improve it

  • Analyze general locations where our content is viewed (by reviewing IP addresses)

We may also use such information for other purposes related to our business, as described in this Notice or any other agreement you may enter with Mortgage Collective, LLC, or otherwise as we may disclose to you or to which you consent from time to time.

Information We Disclose

Your personal information will only be retained for the purpose of providing you with our response to your query and will be shared with third parties only to the extent necessary for that purpose, or to the extent required by law. No mobile information will be shared with third parties for marketing or promotional purposes.

By submitting data on our website, the visitor is providing explicit consent to transmission of data collected on the website.

We treat data as confidential within our firm and require strict adherence by all our employees to data protection and confidentiality policies.

All visitors should be aware that our website may contain links to other sites that are not governed by this or any other privacy notice.

Newsletters, Inquiries, and SMS Communications

We may offer newsletters, emails, and other communications to share information with you about Mortgage Collective, LLC, our products and services, and helpful guides and information relating to mortgages, real estate, and other topics we believe you may be interested in. When you sign up for a mailing list or submit a request to be contacted, we will collect Personal Information such as your name, email, and telephone number, as well as any other information on the signup or request form.

With your consent, we may also send you SMS text messages or place calls to your mobile phone regarding our products and services. Message frequency may vary, and message and data rates may apply. Consent to receive SMS messages or calls is never a condition of using our services. You may reply STOP at any time to opt out of text messages, or HELP for assistance. You may also revoke consent by contacting us using the information on our site.

Legal Disclosures

We may, without your consent, access and disclose your Personal Information, any communications sent or received by you, and any other information we may have about you as may be permitted or as we believe in good faith may be reasonably necessary to comply with any law, regulation, rule, or court order; pursuant to subpoenas or other requests from governmental, regulatory, or administrative agencies or law enforcement authorities; to respond to any claims; or to prevent, investigate, or identify persons or organizations potentially involved in, suspected fraud or activity that appears to us to be illegal or that may expose us to legal liability. We may also disclose Personal Information in situations we believe to be emergencies involving potential threats to the physical safety of any person or property.

How Can I Access or Update My Personal Information?

You may access or update your Personal Information by contacting us using the contact information on our site. We will respond to reasonable requests for access or revision and will provide access to the extent required or allowed by law. We may decide not to grant access or make revisions where the burden or expense of providing access would be disproportionate to the risks to your privacy, or where the rights of others would be violated by granting access.

Information Security

We implement reasonable security measures to safeguard the Personal Information you provide us. We are not liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Notice. Please remember that "perfect security" does not exist on the Internet, and accordingly, we cannot guarantee that your Personal Information will remain secure.

Limitation of Liability

By providing us with any Personal Information, you expressly and unconditionally release and hold harmless Mortgage Collective, LLC and its service providers from any and all liability for any injuries, loss, or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information by third parties, except to the extent caused by our own gross negligence or willful misconduct.

UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST PROFITS, OR LOST REVENUE) THAT RESULT FROM THE USE OF THE SERVICES, INFORMATION, OR MATERIALS PROVIDED ON OR THROUGH THIS SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

We reserve the right to amend (that is, add to, delete, or change) the terms of this Privacy Notice from time to time.

Contact Us

If you have any questions about this Privacy Policy or our site, please feel free to Contact Us.